1-Year Guarantee

At Dwelling Outdoors, we take pride in our craftsmanship and the quality of our products, all made using locally sourced British or EU S275 grade steels, ensuring superior strength and durability. Every product you purchase from us is laser-cut for precision, expertly welded, and assembled by hand, guaranteed to withstand years of outdoor use.

Coverage:

This 1-Year Guarantee covers any defects in materials or workmanship, including the integrity of the steel, welding, and stability of the product under normal use conditions.

Exclusions:

Please note, this guarantee does not cover damages resulting from improper use, accidental damage, or modifications. The finish, including paint and coatings, is subject to weather conditions and is not covered by this guarantee. Natural aging, such as gradual rust, is considered normal and does not impact the structural integrity of our products.

How to Use Our Guarantee:

If you experience issues covered by this guarantee, please contact us at dwellingoutdoors@gmail.com or call us at 07956 154248. We may request photos to verify the issue and, at our discretion, may not require the product to be returned. Our aim is to resolve any problems quickly and to your satisfaction, providing a replacement if necessary.

General Care:

To extend the life and appearance of your product, we recommend cleaning it after use, covering it when not in use, and applying a light coating of WD40 occasionally.

Contact Us:

We are committed to your satisfaction and are here to support you before, during, and after your purchase.

Returns:

For non-warranty returns, items must be returned within 30 days in their original condition. Please contact us to initiate a return. Full details of our return policy are available on our website.

Your continued satisfaction with our products is of utmost importance to us, and we are dedicated to upholding the quality and reliability that you expect from Dwelling Outdoors.