FAQs
Q. How long does it take to manufacture my order?
A. Typically, it takes up to 3 weeks to manufacture your order as we meticulously source local materials, perform precise cutting and welding, and finish painting with our trusted local vendors. We do not rush any orders. If the item is in stock, we can ship within a few days.
Q. Can you personalize my order?
A. Please note that at this time, we do not offer customization with names or logos, but it's something we are considering for the future.
Q. How long will it take for my items to arrive?
A. Shipping usually takes 1-3 business days for all orders to arrive. Shipping times may vary depending on product demand and the shipping address.
Q. Where do you ship from?
A. We ship directly from our factory located in the UK.
Q. Where can I place an order from?
A. Currently, we ship within the UK, but we can provide an estimate for shipping to other countries. Please reach out to dwellingoutdoors@gmail.com.
Q. Where is your company located?
A. We are a 100% UK-based company.
Q. Are your products guaranteed?
A. Yes, we offer a 5 Year guarantee on our products, provided there has been no misuse. While we cannot guarantee the paint finish due to normal wear over time, it will not affect the product's functionality. We stand behind the integrity and quality of our products. Please refer to our 5 Year Guarantee page for more details.
Q. Which currency will I be charged in?
A. All orders are processed in GBP (British Pound). While the cart may display prices in multiple currencies, checkout will be completed in GBP at the current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number immediately after placing their orders.
Q. Who can I contact if I have a problem with my order?
A. For any inquiries or issues with your order, please fill out the contact form on our website or contact us directly at dwellingoutdoors@gmail.com, and our team will assist you promptly.
Q. How can I pay?
A. We accept all major debit/credit cards (Visa, Mastercard, American Express). You can also pay through Apple Pay, Google Pay and Paypal.
Q. Is checkout on this site safe and secure?
A. Absolutely! You can be assured that all purchases made on our site are safe and secure.
Q. If I enter my email address, will you sell my information?
A. We highly value customer privacy and do not sell or share your information with third parties. Your email address is used strictly for order follow-ups and to send newsletters featuring promotions and discounts.